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Evidence Guide: MSS403012 - Facilitate change in a competitive systems and practices environment

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSS403012 - Facilitate change in a competitive systems and practices environment

What evidence can you provide to prove your understanding of each of the following citeria?

Determine nature and impact of change for designated area and processes

  1. Confirm with management organisation’s aims and objectives for competitive systems and practices techniques related to change process
  2. Identify opportunities for implementation of change within work area to support desired outcome/s
  3. Engage with team and relevant personnel to determine potential benefits, challenges and impacts on work practices from change
Confirm with management organisation’s aims and objectives for competitive systems and practices techniques related to change process

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify opportunities for implementation of change within work area to support desired outcome/s

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Engage with team and relevant personnel to determine potential benefits, challenges and impacts on work practices from change

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify key performance indicators (KPIs)

  1. Liaise with team, management, technical, compliance and other stakeholders responsible for designing and/or implementing change to determine key performance indicators (KPIs) for own work and that of work area
  2. Discuss KPIs with team to confirm or amend
  3. Review data collection and processing with input from team and make or recommend revisions as needed
  4. Raise and resolve any issues related to KPIs with relevant personnel
Liaise with team, management, technical, compliance and other stakeholders responsible for designing and/or implementing change to determine key performance indicators (KPIs) for own work and that of work area

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss KPIs with team to confirm or amend

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review data collection and processing with input from team and make or recommend revisions as needed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Raise and resolve any issues related to KPIs with relevant personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and act on issues and concerns

  1. Identify key stakeholders impacted by change
  2. Discuss change and potential impacts with key stakeholders
  3. Gain detailed understanding of issues and concerns of each stakeholder and determine appropriate action, with input from others as needed
  4. Develop response and/or locate information required to address issues and concerns within scope of authority
  5. Refer issues and concerns outside of scope of authority to relevant personnel
Identify key stakeholders impacted by change

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss change and potential impacts with key stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Gain detailed understanding of issues and concerns of each stakeholder and determine appropriate action, with input from others as needed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop response and/or locate information required to address issues and concerns within scope of authority

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Refer issues and concerns outside of scope of authority to relevant personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop a strategy to help implement change

  1. Identify or develop work plan for implementing change
  2. Make information available to team members to support change
  3. Determine skills and/or other development needs of team in relation to change and provide or initiate support
  4. Gather feedback on draft work plan from team, managers, technical experts and other stakeholders
  5. Review feedback and reach agreement with stakeholders on changes to work plan, as needed
  6. Obtain authorisation to commence change implementation in accordance with organisation procedures
  7. Assist in implementation of change in accordance with work plan and organisational work health and safety (WHS) and consultation procedures
  8. Provide information, mentoring or other support to team to assist them to contribute to implementation of change
Identify or develop work plan for implementing change

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make information available to team members to support change

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine skills and/or other development needs of team in relation to change and provide or initiate support

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Gather feedback on draft work plan from team, managers, technical experts and other stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review feedback and reach agreement with stakeholders on changes to work plan, as needed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain authorisation to commence change implementation in accordance with organisation procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist in implementation of change in accordance with work plan and organisational work health and safety (WHS) and consultation procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide information, mentoring or other support to team to assist them to contribute to implementation of change

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor implementation of change

  1. Discuss progress with team, management, technical, compliance and other stakeholders to identify barriers or challenges to implementation of change
  2. Take or initiate action to address issues
  3. Monitor KPIs during implementation
  4. Encourage and facilitate improvement suggestions of team members
  5. Review feedback and improvement suggestions to identify areas requiring improvement in change implementation
  6. Make improvements to implementation according to organisation procedures
Discuss progress with team, management, technical, compliance and other stakeholders to identify barriers or challenges to implementation of change

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take or initiate action to address issues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor KPIs during implementation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage and facilitate improvement suggestions of team members

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review feedback and improvement suggestions to identify areas requiring improvement in change implementation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make improvements to implementation according to organisation procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge